Returns Policy and Procedure - Truncated Domes Depot
You may return most new, unopened and unused items within 14 days of delivery for a refund minus a 20% restocking fee.
If the return is a result of our error we will pay for return shipping. Customers are responsible for return shipping on all other returned orders. Please do not make a return without contacting us first. Products ship from multiple locations and must be returned to the original shipping location.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.